Use Onedesk from Claude
Add the Onedesk connection to a Space that runs Claude, then use it from every channel in that Space.
ConnectorOnedesk
Onedesk integration for Claude and Codex
Create a Onedesk connection, then control which Spaces can use its approved tools and data without pasting credentials into prompts or threads.
CategoryCustomer Support
Use Onedesk from Codex
Add the Onedesk connection to a Space that runs Codex, then use it from every channel in that Space.
Use Onedesk from Sidekick
Connect your own OpenClaw to Sidekick while type.com provides the conversations, permissions, connections, skills, and automations.
Customer Support
What the Onedesk connector can do
Onedesk combines help desk tickets with project management, tracking time against tasks and tickets in one system. In type.com, a support or PM team can ask Claude to log hours spent on a ticket, clean up an outdated attachment or comment, or remove a customer record that's no longer active.
One connection, many Spaces
Connect Onedesk once, then decide which Spaces can use it in threads, skills, automations, and coding work.
What teams do with Onedesk in type.com
Log time spent on a ticket
Record a worklog entry against a task or ticket with hours worked and completion percentage, so time tracking stays current without a separate timesheet tool.
Log 2.5 hours against ticket 8841 in Onedesk, marking it 60% complete.
Clean up outdated attachments and comments
Delete an attachment or comment that is no longer relevant to a ticket, keeping the conversation history focused on what still matters.
Delete the old attachment on ticket 9012 in Onedesk, it was replaced by a newer file yesterday.
Remove an inactive customer record
Delete a customer record from Onedesk once the account is confirmed inactive, keeping the customer list limited to active relationships.
Delete the customer record for Acme Co in Onedesk, they closed their account last month.
Representative actions
- Create Worklog Entry
Records time spent on a task, ticket, or project, including hours worked and completion percentage.
- Delete Attachment
Removes one attachment from Onedesk once you supply its identifier.
- Delete Comment
Permanently removes a comment from Onedesk by its ID.
- Delete Customer
Permanently removes a customer record from the Onedesk account.
- Delete Message
Permanently removes a message from Onedesk by its unique ID.
Connection
API and auth details
OneDesk combines helpdesk, project management, customer portal, timesheets, and workflow automation. Integrations can connect tickets, tasks, projects, customers, discussions, forms, time tracking, notifications, and service workflows through developer and integration resources.
- Source
- type.com catalog metadata
- Auth schemes
- API key
- Official site
- https://www.onedesk.com/
FAQ
Questions people ask before connecting Onedesk
Can Claude log time and clean up records in Onedesk?
Yes. With a Onedesk connection shared to a type.com Space, Claude can log worklog entries and remove outdated attachments, comments, or customer records, all from a thread.
How do I authenticate Onedesk in type.com?
Onedesk uses an API key, added once by an admin when the connection is created. Spaces handling support tickets can use it without seeing the key.
Is deleting a customer in Onedesk reversible?
No. Deleting a customer, comment, or attachment in Onedesk is permanent, so confirm the exact record with your team before asking the agent to remove anything.
Is this the same as a Onedesk MCP server?
Not exactly. type.com uses connectors and connections to give selected Spaces access to approved app tools and data. Some connectors use hosted MCP, while others use OAuth, API keys, service accounts, or custom APIs.
More customer support connectors
All Customer Support integrationsConnect Helpdesk to Claude in type.com to check agents, canned responses, custom fields, and licenses from a shared thread.
Connect Helpwise to Claude in type.com to add notes to conversations, create teams, register webhooks, and manage contacts.
Connect Insighto.ai to Claude in type.com to create intents, attach them to assistants, build forms, and add contact fields.
Connect Landbot to Claude in type.com to list bots, agents, and channels, and remove unused bots from a shared support thread.